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Tech Tip #9

Troubleshooting Windows NT



Slow Network Performance

This document provides a list of Microsoft Knowledge Base articles that may be useful in troubleshooting Windows NT 4.0 systems. The following documents were located using the Microsoft support search engine at http://support.microsoft.com/support/search/a.asp? The location of these documents is subject to change without notice. The numbers in parentheses are the article ID number in the Microsoft Knowledge Base.

Slow Network Performance, and Event ID 3013 Is Recorded in the System Log (Q319122)
Excerpt from this page:You may experience the following behavior on your Windows NT 4.0-based computer:(size 7929 bytes, updated 5/28/2002 9:31:00 PM GMT)
How to Troubleshoot Event ID 2021 and Event ID 2022 (Q317249)
Excerpt from this page:The server computer briefly may stop responding (hang) and one or more of the following errors may be displayed in Event Viewer:(size 40669 bytes, updated 6/11/2002 4:19:00 PM GMT)
How to Manually Delete Print Shares or Printers (Q102116)
Excerpt from this page:If you are troubleshooting Windows NT or applications that are running in Windows NT, you may need to verify that a print share or installed printer has been completely deleted. The following information shows the default locations in the r(size 15197 bytes, updated 6/11/2002 5:06:00 PM GMT)
How to Troubleshoot Local Logon Scripts with Windows NT (Q102907)
Excerpt from this page:This article contains a checklist of potential problems with local logon scripts. A logon script is similar to a batch file because it performs a series of commands when a user logs in to his or her account.(size 8969 bytes, updated 8/9/2001 1:41:00 AM GMT)
How to Troubleshoot TCP/IP Connectivity with Windows 2000 or Windows NT (Q102908)
Excerpt from this page:The ARP, PING, FTP, NETSTAT, and NBTSTAT utilities can provide useful information when you are trying to determine the cause of TCP/IP networking problems with Windows. Below is a list of possible TCP/IP symptoms with recommendations for us(size 14603 bytes, updated 3/11/2002 4:37:00 PM GMT)
How to Test a TCP/IP Router or Multihomed Host (Q113342)
Excerpt from this page:How to Test a TCP/IP Router or Multihomed Host The information in this article applies to: Microsoft Windows 2000 Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Datacenter Server Microsoft Windows NT Server(size 9385 bytes, updated 1/7/2002 5:36:00 PM GMT)
Troubleshooting AT Command Using /k Switch (Q142040)
Excerpt from this page:You can use the(size 9228 bytes, updated 4/14/2002 6:21:00 AM GMT)
Printing to HP Laserjet Printer Results in Event 2004 (Q142370)
Excerpt from this page:If you attempt to print to an LPD Print Server or a Hewlett-Packard (HP) LaserJet printer with a JetDirect network card the following event may appear in Event Viewer under the Application Log:(size 8876 bytes, updated 9/7/2001 6:01:00 PM GMT)
Windows Clients Not Able to Browse Remote Workgroups (Q149941)
Excerpt from this page:Windows NT, Windows 95/98, and Windows for Workgroups (WFWG) workgroup clients are not able to browse remote workgroups across routers using the TCP/IP protocol. Workgroup clients can, however, browse remote domains under certain configurat(size 9431 bytes, updated 8/9/2001 6:04:00 PM GMT)
How to Create a Performance Monitor Log for NT Troubleshooting (Q150934)
Excerpt from this page:This article explains how to create a Performance Monitor log so that engineers can use it to troubleshoot performance problems on a computer running Windows NT.(size 10421 bytes, updated 5/17/2002 4:45:00 AM GMT)
Troubleshooting Performance Monitor Counter Problems (Q152513)
Excerpt from this page:The Performance Monitor utility Perfmon.exe may not display valid counter objects. Below are some troubleshooting methods that can be used to resolve the issue.(size 12105 bytes, updated 6/11/2002 5:05:00 PM GMT)
Event IDs 9 and 11: SCSI Controller/Device Errors (Q153128)
Excerpt from this page:When you use SCSI controllers based on Peripheral Component Interconnect (PCI) and the PCI-based 3Com EtherLink 3c59x network adapter, you may experience problems with SCSI device and/or SCSI controller timeouts, failing Windows NT fault to(size 8534 bytes, updated 2/20/2002 6:33:00 PM GMT)
How to Troubleshoot Event 9 and Event 11 Error Messages (Q154690)
Excerpt from this page:This article describes how to troubleshoot the event ID 9 or event ID 11 error messages. The following event ID messages may be logged in your system log (use Event Viewer to view the log), although the source can be any controller name (f(size 13589 bytes, updated 6/11/2002 5:04:00 PM GMT)
Troubleshooting Problems Communicating on the Internet (Q163391)
Excerpt from this page:This article describes how to troubleshoot problems communicating with servers on the Internet using an Internet browser, FTP, or Telnet. This article assumes that you are able to connect and log on to your Internet service provider (ISP) s(size 20674 bytes, updated 2/1/2002 7:50:00 PM GMT)
Using TRACERT to Troubleshoot TCP/IP Problems in Windows (Q162326)
Excerpt from this page:The TRACERT (Trace Route) command is a route-tracing utility used to determine the path that an IP packet has taken to reach a destination.(size 10429 bytes, updated 1/21/2002 7:17:00 AM GMT)
Troubleshooting RAS Client Issues in Windows NT 4.0 (Q162293)
Excerpt from this page:This article contains steps to help you troubleshoot issues with the Remote Access Service (RAS) in Windows NT 4.0. This article focuses on issues that can occur when you use RAS to dial into another computer or an Internet service provider(size 10152 bytes, updated 3/15/2002 5:16:00 AM GMT)
Troubleshooting Printing Problems in Windows (Q163551)
Excerpt from this page:This article describes how to troubleshoot printing problems in Windows.(size 14739 bytes, updated 3/11/2002 6:29:00 PM GMT)
How to Capture Modem Commands in Windows NT 4.0 and Windows 2000 (Q162694)
Excerpt from this page:Interrogating modem commands sent from the RAS client or server can be useful troubleshooting tools for diagnosing communications problems.(size 8651 bytes, updated 8/9/2001 5:31:00 PM GMT)
Troubleshooting Modem Problems Under Windows NT 4.0 (Q161516)
Excerpt from this page:This article describes procedures to help you diagnose and fix problems when you are unable to dial out using your modem in Windows NT 4.0 with Dial-Up Networking (DUN).(size 13341 bytes, updated 8/9/2001 5:34:00 PM GMT)
Troubleshooting PPTP Connectivity Issues in Windows NT 4.0 (Q162847)
Excerpt from this page:This article describes how to troubleshoot connectivity issues in Windows NT 4.0 with the Point-to-Point Tunneling Protocol (PPTP). You may want to see the PPTP information available on the Microsoft Web site (www.microsoft.com) before you (size 18765 bytes, updated 8/9/2001 5:31:00 PM GMT)
Troubleshooting Internet Service Provider Logon Problems (Q161986)
Excerpt from this page:This article describes how to troubleshoot Internet service provider (ISP) logon problems. This article discusses only logon problems, not modem or dialing problems. For information about modem or dialing problems, see the following article(size 19136 bytes, updated 1/21/2002 7:13:00 AM GMT)
How to Troubleshoot Event ID 2009 Errors (Q165815)
Excerpt from this page:There are several ways to resolve the problems indicated by finding the following error logged in the System event log:(size 14778 bytes, updated 4/9/2002 4:08:00 AM GMT)
How to Troubleshoot Duplicate Media Access Control Address Conflicts (Q164903)
Excerpt from this page:If Windows detects a duplicate media access control address on the network, you will receive one of the following messages in the System event log:(size 11323 bytes, updated 12/11/2001 4:55:00 PM GMT)
NetBIOS Connections from a Multihomed Computer (Q166159)
Excerpt from this page:When you connect from a multihomed computer running Windows NT to another computer, the local source IP address used may not be optimal. If the multihomed system is attached to two different (disjoint) networks, and the target system is on (size 8914 bytes, updated 8/9/2001 5:22:00 PM GMT)
How to Troubleshoot Basic TCP/IP Problems (Q169790)
Excerpt from this page:This article describes how to troubleshoot some common network communication problems you may experience when you use TCP/IP as your network protocol. These problems usually fall into one of the following two categories:(size 37008 bytes, updated 8/9/2001 5:10:00 PM GMT)
How to Use Poolmon to Troubleshoot Kernel Mode Memory Leaks (Q177415)
Excerpt from this page:This article describes how to use the Windows NT 4.0 utility, Poolmon.exe, as a troubleshooting tool to monitor memory tags. This information can be used by Microsoft Technical Support to find kernel mode memory leaks.(size 12593 bytes, updated 6/11/2002 5:02:00 PM GMT)
INFO: Solve Microsoft Windows NT Setup Problems Like a Professional (Q240045)
Excerpt from this page:This article lists resolutions to common Windows NT setup problems. This article also contains a link to a list of Microsoft Knowledge Base Articles that Microsoft Technical Support Engineers use most to resolve Windows NT setup and usabili(size 10408 bytes, updated 8/10/2001 10:04:00 PM GMT)
How to Use the Userdump.exe Tool to Create a Dump File (Q241215)
Excerpt from this page:You can use the Userdump.exe tool to generate a user dump of a process that shuts down with an exception or that stops responding (hangs).(size 10746 bytes, updated 9/26/2001 1:59:00 AM GMT)
How to Use Dh.exe to Troubleshoot User-Mode Memory Leaks (Q243318)
Excerpt from this page:This article describes how to set up and use the Display Heap tool (Dh.exe) to troubleshoot User-mode memory leaks in processes and services.(size 11305 bytes, updated 6/11/2002 4:38:00 PM GMT)


 


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